Technical Support Manager

What are you going to do?

You will be managing the technical support teams in Norway, Sweden and Denmark and make sure the people are engaged and develop. You will be responsible for in-house service, customer support, planning and coordination of service team, and follow up in the ERP system (installed base, work orders, invoicing, etc).  Furthermore you will manage the overall planning of the department’s annual strategy, budget, and re-sources. Next to that you will monitor the department’s KPIs and implement necessary corrective measures to reach targets. You hold overall responsibility for the coordination with customer and departments to deliver the desired level of technical support.  You will manage the in-house service across the countries. Important aspects of this job include Performance reporting and Handling the most challenging customer claims to ensure the customer leaves with a positive impression. You will also develop action plans for meeting new requirements and delivering most customer value within the budget.

What is your background?

  • Bachelor degree within, engineering, business administration, project management.
  • Relevant experience may compensate for formal education.
  • Experience in technical support and in medical technical business is beneficial
  • Good verbal and written communication skills in English.
  • You are able to take initiative, make things happen and accept responsibility for the results.
  • You are committed and have persistence
  • You are able to use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively.
  • You can communicate in a clear, precise and structured way.
  • You are a team player and have great stakeholder management skills 

 

Ansökningsförfarande

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Aktivera din jobbvarning

Missa inte ditt drömjobb! Berätta för oss dina preferenser så skickar vi dig lämpliga lediga tjänster. Du kan alltid. avregistrera dig via länken i ditt jobbvarningsmail.